Frequently Asked Questions

Tappflow NFC tags are premium metal tags with embedded NFC chips. When a customer taps with their phone, it opens a digital experience instantly in the browser — no app needed.

No. Just tap — it opens instantly in the browser. No downloads, no friction.

Yes, all modern NFC-enabled phones are supported — both iPhone (XR and later) and Android devices.

Yes! Our tags come with custom laser engraving. You can personalize them with your business name, logo, or any text during the ordering process.

Our NFC tags are made from premium steel and are available in Gold, Silver, Rose Gold, and Black finishes.

Browse our shop, select the NFC tag variant you want, add it to your cart, and proceed to checkout. Payment is processed securely through Shopify.

We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.

You can cancel unfulfilled orders from your account page. If you need to modify an order, please contact us as soon as possible through our contact page.

Core features are free with the NFC tag purchase. Premium features may be available in the future.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

We currently ship within the United States and select international destinations. Shipping options and rates will be calculated at checkout based on your location.

Once your order ships, you'll receive a tracking number via email. You can also view tracking information in your account under Order History.

Yes. SMS & WhatsApp marketing is available inside the dashboard. Reach your customers directly with targeted campaigns.

Once you receive your tag, log into your Tappflow dashboard. Follow the simple setup wizard to link your tag to your digital experience. The whole process takes less than 5 minutes.

NFC tags are very durable and rarely fail. If you experience any issues, contact our support team and we'll help troubleshoot or replace the tag if needed.

Click the "Log In" button in the navigation bar, then select "Create one" to register with your email address.

Please contact our support team through the contact page and we'll help you reset your password.

Yes! Log into your account and visit the Order History page to see all your past orders, tracking information, and order details.