The restaurant CRM that fills itself, one tap at a time
Tappflow is the restaurant CRM built for how guests actually behave: they tap your table tag to see the menu, opt in with consent while they wait, and land in your dashboard with a status, a timeline, and a phone number you're allowed to use. No tablet at the door, no fishbowl of business cards.
Free 30-day trial · No credit card · Cancel any time
- Consent-based email and phone capture on the menu page itself
- Lead statuses, activity timelines, and notes — a real CRM, not a spreadsheet
- Re-engage any segment with an SMS or WhatsApp campaign in one tap
Your most valuable asset walks out the door unrecorded
A full dining room is a customer database you're choosing not to keep. Delivery apps hoard the customer data from orders you cooked; social platforms charge you to reach followers you earned; and the loyalty-card-in-the-wallet approach died years ago. Most independent restaurants literally cannot name fifty of their own regulars — which means every marketing dollar goes to strangers while the people who already love the food never hear from you again.
Delivery platforms own your customer relationships
Contacts captured at your table belong to you, in your dashboard
No idea who your regulars are or when they lapsed
Statuses and activity timelines show who's new, engaged, or gone quiet
Signup clipboards and fishbowls nobody touches
Opt-in happens on the guest's own phone while they browse the menu
Privacy rules make collecting data feel risky
Consent tracking is built into every capture, from the first tap
From anonymous tap to known regular
Every table tap is a chance to turn an anonymous guest into a contact you can invite back. Tappflow puts consent-based email and phone opt-in right on the menu experience, where guests are already looking — and every captured lead flows into a built-in CRM with statuses like new, contacted, qualified, and converted, plus an activity timeline and notes so anyone on your team can see the history at a glance. When you're ready to fill a slow night, segment your list and launch an SMS or WhatsApp campaign directly from the same dashboard; campaign events land back on each lead's timeline so you know who was invited, who came, and who needs a better offer. Capacity scales with your plan, from hundreds of leads to thousands.
Capture at the moment of maximum goodwill
Guests opt in on their own phones while they wait for food — the moment they like you most. The form lives in the menu flow they already opened with a tap, so there's no extra hardware, no awkward ask at the register, and no clipboard collecting grease instead of signatures.
Consent tracked on every contact
Each captured lead carries its opt-in consent, so your list is built from guests who chose to hear from you. That protects you under messaging and privacy rules, keeps unsubscribe headaches rare, and means the campaigns you send land as invitations rather than intrusions.
Statuses, timelines, and notes — a working CRM
Move leads through statuses from new to contacted, qualified, converted, or lost. Every lead has an activity timeline recording captures, notes, and campaign events, so a manager can pick up exactly where an owner left off — the shared memory a busy floor never had.
One tap from list to campaign
The CRM connects directly to Tappflow's marketing engine: pick a segment and send an SMS or WhatsApp campaign without exporting anything anywhere. Delivery is tracked per recipient, and results flow back onto each lead's timeline, closing the loop between capture and comeback.
Room to grow, from café to franchise
Lead capacity scales with your plan — from a neighborhood café's first five hundred contacts to a multi-location group's thousands — with usage always visible in the dashboard. Start free, prove the loop works at one location, and expand without migrating your data anywhere.
How lead capture works
From first tap to first comeback visit — the loop that builds your guest list every single service.
Guest taps the table tag
The NFC tag opens your menu on their phone — no app, no signup wall. They browse, order, and enjoy the meal exactly as usual.
They opt in while they wait
A well-timed prompt invites them to leave an email or phone number — often paired with a tap-to-unlock offer — and their consent is recorded with the contact.
The lead lands in your CRM
The new contact appears in your dashboard with a status, timeline, and space for notes. Your list grows every service without anyone lifting a clipboard.
You invite them back
Segment your list, attach an offer, and send an SMS or WhatsApp campaign. Campaign events post back to each lead's timeline, so you always know who heard from you last and when.
“The restaurant that knows its regulars by name — and by number — never has to buy them back from an app.”
5
lead statuses from new to converted — pipeline clarity at a glance
1
dashboard for capture, CRM, and campaigns — nothing to export
30-day
free trial to build your first guest list
Frequently asked questions
Everything owners ask about leads & loyalty crm before switching.
It's yours. Contacts captured through your table tags live in your Tappflow dashboard, tied to your restaurant — not to a marketplace that also promotes your competitors. You choose when to reach out, what to offer, and the relationship compounds for you instead of for the platform.
Capture is consent-based by design: guests actively opt in on their own phones, and that consent is tracked on each contact. Combined with the AI compliance check that reviews SMS campaigns before sending, the whole loop is built to keep you on the right side of messaging and privacy rules.
Each lead has a status (new, contacted, qualified, converted, lost), an activity timeline, and notes. You can segment your list and send SMS or WhatsApp campaigns directly from the dashboard — and every campaign event is recorded on the lead's timeline so follow-ups are informed, not random.
They do when the moment and the incentive are right — and Tappflow controls both. The ask happens on their own phone during the natural wait for food, and pairing it with a tap-to-unlock offer or coupon gives an immediate reason to say yes. Every service adds contacts without staff doing anything.
Lead capacity scales with your plan — from hundreds on the free tier to thousands on higher plans — and your current usage is always visible in the dashboard. See the pricing section for exact limits, and start with the free 30-day trial to test capture at your own tables.
Works better together
Every Tappflow feature runs on the same tags, tables, and dashboard — turn one on and the rest are a click away.
See it live at your own tables
Set up in an afternoon, test it through a real weekend service, and keep it only if your team does.
Free 30-day trial · No credit card · Cancel any time